Goldcar Girona Info and Reviews

Fantastic experience: Everything is good. The process was very good. The rented car was practically a new car. So, no problems! Would love to do it again!
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Fantastic experience: Check-out was easy and fast. The car was as described and I got a good deal. Check-in was without anybody checking the car immediately at the return point. So I returned the key at the counter in the airport. Two days later I got the confirmation by mail that everything was fine (no extra charges).

Fantastic experience: Great personalized service and help in special situations for me! 100% recommendable
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Fantastic experience: I rented a car with Goldcar and the experience was impeccable. The booking process was quick and easy, the staff very friendly and attentive, and the vehicle was in perfect condition, clean and well-maintained. There were no hidden charges, and the return was also very easy and hassle-free. I will definitely rent again the next time I need a car. Highly recommended!
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Fantastic experience: Excellent as always. Pick up and drop off were friendly and efficient. We will be back with Goldcar in 4 weeks.

Fantastic experience: Thank you Godtime for the excellent service during the vehicle rental with Goldcar at Girona airport, a warm greeting.
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Fantastic experience: Very good rental company. Car super prepared, comfortable, service without employee involvement, key pickup in a machine, return to a box, quick, simple, convenient. Very low deductible on insurance, no mileage limit. I recommend.
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Positive experience: Recommended, easy process, although when you go to pick up the car they tell you that you have to pay €180 as a fuel deposit.
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Fantastic experience: I recommend it 100%. The car was perfectly prepared in every way. The pickup from the key drop-off was literally 1-2 minutes. The deposit for refueling upon return was more than half lower than stated on the website, and I received the refund after 3 days, including the weekend. Plus, the rental price is the lowest compared to the competition. Of course, I took the maximum insurance as always to avoid a deductible. I truly recommend it sincerely.
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Fantastic experience: Fast, efficient, no problem. Quick delivery of the car and easy return. The car is in perfect technical condition, clean.

Fantastic experience: Great experience, clean and reliable car, pickup and drop-off 2 minutes from the airport. Until next time!!
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Fantastic experience: Car was very clean. Easy collecting and returning. Fuel full to full, petrol station at the airport. Full insurance and no needed to check car before use. Deposit 130€ returned in 6 days. No problems at all. Would recommend this company.

Positive experience: It was a really nice car, but since I don’t smoke, I could smell cigarettes inside. But that's common in all cars and rentals and probably hard to avoid. Ideally, it would be if every rental car would be videoed or photographed in high resolution so you wouldn't have to worry about seemingly minor damages that you did not do.

Fantastic experience: Recommended, excellent service and excellent car.
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Fantastic experience: Simple and straightforward car rental system, good cars, convenient process for renting and picking up the vehicle.

Fantastic experience: Car pick-up and drop-off without any problems. Friendly service, I received a higher-class car than I ordered. The fuel deposit paid with a debit card was refunded in 2 days. I recommend it 100%.
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Positive experience: Uncomplicated and quick handling of the vehicle handover. Upon return, the counter was closed, there was a key box. The vehicle was good, could have been a bit cleaner, but okay. Flexible return conditions regarding the charge state of the electric car. Everything so far great, I would book again.
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Fantastic experience: Everything booked online in advance with the Key n Go package. No problems, everything went smoothly! No hidden costs at the end and the car was very clean.
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Fantastic experience: We are very satisfied with the service from Goldcar. The car we received was almost new. It was also very spacious. We will definitely rent again through Goldcar.

Positive experience: The first car wasn't good, so we got another one. The second car was really worthless, so we had to pay extra for a good car and this one was perfect. We only left a bag in the second rental car and because it was so busy at the desk before our flight left, we couldn't pick it up.

Fantastic experience: A good company, good cars. Everything was fine. They block 1100 euros if you refuse the additional insurance, but they unblocked all the money when I returned the car. At night, you can leave the keys in the box. The price was great. The car too. Although I booked a lower class car, they provided a VW Taigo. Don’t mind the bad comments. The service was also excellent.

Fantastic experience: Very good rental option, the process is easy and fast, the cars are clean and without any issues, 100% recommended, the staff is always friendly
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Fantastic experience: Exactly the electric car I ordered. The battery was charged to 75%, which was enough for my 2 days. The staff was friendly and competent and not picky about the miles driven. I will rent from Goldcar again when I get the chance.
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Fantastic experience: The processing and return of the vehicle were very easy. Very good value for money. The best part is the online check-in, it saves a lot of time at reception.
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Fantastic experience: Great service, used the Key N Go service with super relax cover, no deposits/hidden costs.

Fantastic experience: Since I only had a short visit to Girona and was not in the mood for long lines or administrative hassle, I opted for the slightly more expensive rate with self-service. This way, there was no unnecessary wait when picking up or dealing with/discussions about insurance, just grabbed the key from the key dispenser. This was sorted in a few minutes. It cost a little more, but it was definitely worth it. Returning the car was simply putting the key in a mailbox. Really great. Also, the fuel deposit was released on my credit card the day after returning the vehicle. Really a fantastic experience! I have never been disappointed by Goldcar.

Fantastic experience: I did the prepay option and the key pick up from the machine was simple. Just scan the QR code from your confirmation email. To find the car you have to go back two blocks and up the stairs (just follow the signs). Drop off took 5 minutes and no problems. Will use Goldcar again.

Fantastic experience: Exited the Arrivals and found the Goldcar office close to the exit. Great! Within 5 mins, I was heading to pick up the car. On return, we were immediately approached by a Goldcar Rep and within 5 mins I knew that I had no additional costs. Great service.

Positive experience: Great experience. I recommend getting their Relax insurance, as I did, to be at ease. It's a pity that the car was full of scratches. Anyway, everything is fine, quick pick-up and automatic key return.
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Positive experience: READ ON for a full account of Goldcar. My partner and I used them to drive over 500 miles in Spain from Girona to Valencia and back and encountered a simple flat tyre that turned out to be so simple. First of all, and the only reason Goldcar gets as many as three stars is when we collected the car. Despite a long queue and only two operators at the desk, once we got to the front we were served by an operator who was efficient and very thorough and spoke good English to help us understand. He also explained that booking direct would have saved us money as there were some hidden charges that the 3rd party did not disclose. To add to this, the car we received was a Fiat Panda and it had 25,000km on the clock so was fairly new and it was clean and tidy and really nice to drive. A good fit for our requirements. Everything was fine with the journey down to Valencia, the roads in Spain are good and easy to use with lovely views down the coast taking the AP-7. The big issue arose when we were heading back up the coast and made an overnight stop in Salou before heading to Girona to fly home the following day. When we arrived and parked up in Salou, I noticed a pancake flat front tyre. Now my first thoughts as would be anyone's was to grab the spare tyre, swap it out and think no more of it. This was quickly made impossible due to the absence of a spare tyre IN A RENTAL CAR nor any run flat foam or any assistance for the most simple mechanical issue. It was about 10pm, so outside of office hours but we called the road side assistance and the man explained the ONLY option was for a tow truck to meet us in 30mins and tow the car and we would have to get a taxi over 100 miles to the airport. I explained how ridiculous this was and how we paid for a car for 3 days so expected one for 3 days. He told us to call customer services. We called customer services the following morning and I am still angry to this day at this experience. I explained the situation the same as the night before to the lady at customer services who told me the same thing 'tow truck, taxi - ONLY option'. I explained that it was not an option. It was a flat tyre not a 6 car pile up and if they had provided a spare tyre which I believe should be standard in a rental car then we would not be having the conversation. I also asked if we would be reimbursed for any costs to come in the tow truck/taxi option and of course we would not. I asked to speak to a manager and was then rudely shouted over and cut off. The tone of this operator was disgusting and dismissive from the get go. Not good customer service. This got a little better after this call as the process you would expect to be offered was magically available to us. I called roadside assistance again and a very efficient lady mentioned that she could see we had called before and before I could explain the situation she said a mechanic would be dispatched in 30mins to FIX the tyre. Amazing! As with most mechanics, the wait was well over 30mins but 1.5hrs later a very helpful man arrived, found and plugged the hole within 15mins, pumped up the tyre and told us we would make it to Girona Airport over 100miles away on the fixed tyre with ease. He charged us 12Euros for the materials and told us the office would reimburse us for this. They wouldn't. But I was far past arguing over 12Euros. We did make it to the airport and the tyre held up perfectly. I explained the situation to the operator at the desk and he was calm and politely discussed the fact that we didn't have their super insurance etc etc which is fair but I felt that a spare tyre should be a requirement and he was understanding and empathetic but I doubt anything will come of that discussion. We are still waiting to see if our £1000 deposit is returned in full and I will be fighting the case if it is not. I will update this post with the outcome. To conclude, Goldcar is a good choice as long as nothing goes wrong. Good cars, bad service, and terrible customer support should anything go wrong.

Positive experience: When renting, they tried to push an additional 'Sorgenfrei' insurance on me for over €240. Since I have comprehensive insurance with my credit card, I chose the option for my card to be charged €1269. Even two days after the problem-free return of the vehicle, the reservation had still not been deleted. This can quickly lead to reaching the credit card limit. Otherwise, the pickup and drop-off were fine and the price was very affordable (without the Sorgenfrei insurance).
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Fantastic experience: Good service. Professionals to come back again.
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Fantastic experience: I was attended by Samia, service 10/10 she was very friendly and explained everything quite clearly, we need more people with the same kindness as that girl, the car was very clean and modern, the downside is the deposit...
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Fantastic experience: Very nice to use the key collection service! The car was fine, just not cleaned properly on the inside. If you use the machine, you will not receive a card to leave the garage! The entire process was fine. We'll do this more often!

Fantastic experience: Everything was perfect or near perfect. The car was like new, check-in and check-out were no problem. A bit of a hassle with pressure to buy supplemental insurance, but we had already bought such a policy with Lloyds. Buying such a policy is recommended -- just read the Goldcar reviews. Better to negotiate through Lloyds than on your own if you do get a charge.

Positive experience: Unfortunately, the waiting times when picking up the vehicle exceeded 1 1/2 hours!!! 1. The vehicle was not fully fueled! Complaint made before leaving the parking lot! 2. RDKS system of the vehicle defective and inspection due… The return process was smooth! We have rented vehicles in Girona many times… Goldcar unfortunately does not have the best service!
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Fantastic experience: Everything is correct and good, no complaints.
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Fantastic experience: Perfect, as always with Goldcar. Both at the pickup (Girona) and the drop-off (Murcia).
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Fantastic experience: Couldn't fault my recent 8 day rental from Gold Car. There was a fair queue to pick up but it's to be expected as they were significantly cheaper than others. But saying that it was only 15 mins or so and we were late out of baggage collection so essentially last in the queue. Had the normal upsell about insurance but again to be expected, either buy the insurance or take out alternative but be prepared with a credit card to cover the deposit. Car was very new and very clean, drove well. Just be aware that most car parks/on street parking is very tight. We had a 2008 and that felt big in some of the car parks, be prepared for 20 point turns and parking sensors going wild when you've got objects on all corners. In the future I'll probably go for something smaller. Return was quick and easy, and deposit was unblocked on card in 24 hours.

Positive experience: Great value. Big queue on pick up and the staff dealing with me was disinterested. Car dented all over and I was concerned I would be accused of causing some of the damage on returning the vehicle (I wasn't). Painless return and prompt email confirmation of no extra charges.

Positive experience: My experience was at the Girona airport, the guy who attended me to pick up the vehicle, what I didn't like at all was the vehicle as it consumed a lot of fuel and there were no air outlets for the air conditioning in the back, so the passengers had a hard time. When returning the vehicle, I was attended by another worker who rudely told me where to leave the vehicle. Seeing all the reviews that this company has, I was surprised, they should look to improve all these mistakes, as there is too much competition for them to overlook our opinions.
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Fantastic experience: I rented a car here for the first time, waiting to see if everything went well with the processing after the rental. But everything was well arranged with Goldcar at Girona airport! I was nicely assisted by the employee, Mirela Claudia. I received a nice, new Skoda Fabia (I had reserved a smaller car beforehand). It took a little searching to find where we had to pick up the car, it wasn't entirely clear to us, but we quickly found it by asking! We already had insurance taken out, so it was offered, but we didn't take it. Yes, the deposit for the car and gasoline, but I got it back neatly and completely within 2 days. So next time I will return to Goldcar with a clear mind.

Fantastic experience: Ordered a car at a reasonable price. No queue at the desk at Girona airport. Got a nice car, better than expected. There were a few dents on the car but clearly listed on the hire contract report. Easy hassle-free experience.

Fantastic experience: Top service from both the staff on the desk and a great little car (e-208), supplied very clean and worked without a problem, just as you hope it would. We would highly recommend and will use again next time we are in Girona, without hesitation - Easy pick-up, great car and easy drop off, you could not ask for more!

Fantastic experience: My trusted company for renting cars thanks to Claudia who helps with everything and her professionalism is a 10.
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Positive experience: Reasonably positive experience. Friendliness could be a bit better, and they always like to sell an additional insurance on top of the insurance already offered by Rentalcars. This is explained by the fact that the excess at Rentalcars is much higher and that every damage must be claimed back because in case of damage it does not go through Goldcar.

Fantastic experience: I am a member of the Goldcar Club, I've never had any problems, everything is always clear and easy, a competitive price even though sometimes the fleet is a bit old.
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Fantastic experience: Another great experience with Goldcar (Portugal and Spain). Brand new car. Key and Go just great. Contract closed 3h after vehicle return; fuel deposit returned within 24h (on Saturday!). Vehicle returned to indoor parking at 4:00am - no problem at all. I have little experience with other rentals but this is what it should look like.

Positive experience: Excellent service from Jodi, both for delivery and return. Excellent price and cars that are really new. Obviously, I will use the service again.
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Positive experience: We used Gold Car from Girona airport last week, I was a bit nervous as I read some bad reviews on here prior to our visit but we experienced an easy transaction with good customer service. We unfortunately had a puncture (do to the roads not the car) on the first day of hire but they sent an engineer out to look at the car that evening and it was taken away the next morning as unfortunately there was no spare. My husband got a taxi back to the airport to get a new car (which he was reimbursed for), this was all very straightforward and easy. It would’ve of been easier if the car did have a spare but that being said it did not effect our trip much at all. We will use Gold Car again and happily to recommend them.

Positive experience: Overall, positive experience with the pickup and return of the car with the Girona branch team but confusion and misinformation when requesting the reservation with customer service (issuance of a final invoice/reservation instead of a quote, incorrect policy confirmations and mileage limits)
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Fantastic experience: Hello, I have rented on several occasions and everything has been perfect, I have never had any problem on the contrary, the people who have attended me are super super friendly. I am very happy with Goldcar, also the prices they offer for their car rentals are very good. Thank you.
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Fantastic experience: Everything great and at a very good price
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Fantastic experience: Very good !! I rented a Ford and it is very cool, comfortable and new. The service is a 10. From the 11th to the 16th rented with super relax insurance + promotional code Total €172.74. You have to prepay for fuel €160 as a deposit, in case you don't return it full, if you comply, they return the deposit.
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Fantastic experience: I have been renting with Goldcar for many years and I have never had any problems. They have always treated me very well and the cars are always clean and of optimal quality. I want to highlight the attention of CAROLA at the Prat Airport in Barcelona, who was very pleasant and efficient.
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Fantastic experience: Great place from Goldcar, this rental company generates a lot of trust, we rented the car through the Keygo system (it involves picking up the keys through a device and it’s super convenient, as you do the entire process with the machine quickly and it asks you for your date of birth and tells you which cars you have to choose from and everything. They delivered the car to me with a full tank of diesel and I returned it with 100% diesel, and they refunded me the money after 3 days.
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Fantastic experience: Highly recommended!!
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Fantastic experience: The automatic key collection system key'n go wasn't working, but the counter staff were very friendly and very quick. The car was perfect, worked very well, and was clean.
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Positive experience: Collection and return was excellent, but the car was pretty awful. Dented and scratched on almost every panel.

Fantastic experience: Customer service is excellent, I feel like a very well-cared-for client. Very friendly staff, very professional. I prefer this office; when I need a vehicle, I always come to this office, placing a lot of trust. Congratulations to the team! I love the service they are providing. Thank you for the attention and see you soon
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Fantastic experience: Very kind and they have new cars!
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Fantastic experience: Very good experience. Of course, I will continue renting vehicles at goldcar.
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Fantastic experience: Good, fast, and professional service.
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Fantastic experience: Very nice, a very good car. Congratulations.
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Fantastic experience:

Fantastic experience: Well, I didn't rent the vehicle with them but with Key'n go, but thanks to the guy who was at the mosso who helped us with everything, we were able to get our vehicle. Honestly, a 10 because if it weren't for him, we would have returned without a car.
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Fantastic experience: I had to make a claim regarding a return issue, and the truth is that in the end they resolved it for me without any problem, and everything else, both the car and picking up and returning, was correct and easy
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Fantastic experience: claudia was the nicest girl I have met in any owner. finally someone who enjoys doing their job
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Fantastic experience: They are professionals and the best rent a car in Girona
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Fantastic experience: I am a regular customer of Goldcar, I have rented at different branches in the state and always without any problem, I thank Jordi from the Girona (airport) branch for the service received.
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Positive experience: Correct
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Fantastic experience: Congratulations
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Fantastic experience: Everything was perfect, a wonderful service from the staff and a vehicle that was practically new.
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Fantastic experience: Everything is great, the new car is comfortable and includes everything. The employee Jordi at Girona airport is very friendly and treats customers well, I always make the reservation with you, thank you very much.
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Fantastic experience: We switched over to Goldcar from Hertz back in July and have not regretted it. Apart from the competitive rates that were offered, we were especially impressed with the customer service received by Claudia. She was super friendly and helpful and I can say that this was possibly the best customer service that we received in all of Spain in 5 years. Thank you Claudia for everything, Goldcar should be proud of having you as a member of their team!

Fantastic experience: Everything was great, the new car super comfortable and with everything included. Great welcome from the staff at Girona Airport.
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Positive experience: It was very easy to pick up the keys and return them. I made the reservation online through the goldcar website, and still, when I picked up the keys, I was charged an administration fee of almost 30 euros. Just that renting the car for one day the total was quite high, but everything else went well.
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Positive experience: Very professional.
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Positive experience: They don't open on time and they place rental conditions that appear only after making the payment!
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Fantastic experience: For me, the best car rental company, without a doubt. Both the treatment from their employees and their prices and services are very correct.
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Fantastic experience: Everything is good, and very kind !!! Very beautiful
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Fantastic experience: Excellent treatment
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Fantastic experience: My favorite place to rent. Good service, very good attention.
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Fantastic experience: Everything was very fast, good service, the car was new and very clean. I will repeat!
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Fantastic experience: Excellent
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Fantastic experience: ALL OK EASY AND QUICK
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Fantastic experience: After the experience of selecting the vehicle, everything is easy and comfortable. If the selected vehicle is the Peugeot 308 Estate upon pick-up, it will be perfection.
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